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FAQ

Our transfer to MP4 service is a high quality professional standard service. We upscale submitted videos to 720p and transfer at a bit rate of 4mb. Unlike our competitors we do not charge extra for this professional and broadcast standard service. Your transfer will be carried out on one of our Black Magic Design teranex processors. This produces high quality files which are idea for editting and viewing. We return 1 file per tape. You will be emailed a link to download your files via a large file transfer service (normally within one working day of paying.) The service NOW INCLUDES ONGOING CLOUD STORAGE. Unlimited Downloads, Streaming and Sharing. However, it is your responsabilty to store and backup your files. For added security your captured files are stored on our internal Enterpise level network storage for at least 120 days. We can reissue a download link (during the 120 days) should you need it. We also offer an option of having a DVD made from each tape at an additional cost. (We use a third party service to provide the cloud storage and can not be held responsible for any loss of the service due to the third party service which is beyond our control)