Terms & Conditions

1 - Sending & Return of Your Source Media

IC Video Ltd (T/A Video2DVDtransfers) are not liable for any damage or loss of your media during transit to us or from us. By any carrier designated by us or you the customer. You are advised to use a tracked delivery service, requiring "signature on delivery", when sending your source media to us. We offer the use of our Royal Mail tracked returns service so you can post to us at our expense. We use a range of signed for and tracked services to return your video/cine films and DVDs. Most mainland UK customers will have their orders returned with DPD who will provide details of a one hour delivery slot and delivery alternatives that you as the customer can opt for.

2 - Safety of Your Source Material

We always take exceptional care with your tapes. In the unlikely event of us causing damage to or loss of any of your material, we will compensate you up to the purchase value of the original media. Please Note: This does not apply to tapes that have arrived in a damaged or unusable state or tapes that are damaged during playback due to defects or general age.

We do not keep copies of your tapes. Transfers direct to DVD are also one off copies and not backed up. Transfers to MP4 are stored on our in office storage. Usually for a minimum period of 90 days. Internal backups are taken daily. Whilst we take every care to maintain these digital backups we cannot be responsible for technical failures of our storage equipment.

3 - DVD and Media Player Compatibility & Guarantees

The DVD disks that we produce are high quality industry standard DVD-R disks. Digital files are MP4. It is the customer’s responsibility to ensure compatibility of their play back equipment and software.

4 - In Case Of Problems With Your DVD Disk

If you experience a problem with your order you must contact us within 7 days, describing the problem. We cannot however be held responsible for damaged / mishandled disks or incompatible players. It is the customer's responsibility to protect the supplied DVDs from scratches or other damages.

5 - Your Responsibility

WE WILL NOT ACCEPT and it is your responsibility to ensure, that the source media supplied SHALL NOT contain material classed as 'Prohibited Content' and must comply with current laws of shipping audio/visual material. Prohibited Content: Generally, Prohibited Content includes (without limitation) any of the following types of Content: a. Content we believe is abusive, deceptive, pornographic, obscene, defamatory, slanderous, offensive, or otherwise inappropriate. b. Copyrighted material that is used without the express permission of the owner. c. Content that violates or encroaches on the rights of others. d. Content or other material that contains viruses, worms, corrupt files, Trojan horses and other forms of corruptive code or any other content, which may compromise our service. e. Content that advocates illegal activity. f. Content that harms minors in any way. Video 2 DVD Transfers reserves the right to pass any infringements of this Prohibited Content that we may receive to the relevant authorities if it is deemed necessary.

6 - Money Back Guarantees

Any "Money Back Guarantees" if made, exclude any incurred delivery charges both inwards and outwards unless stated otherwise.

7 - Disclaimers

Video 2 DVD Transfers will not be liable for any economic losses (including, without limitation, loss of revenues, profits, contracts, business or anticipated savings), any loss of goodwill or reputation, or any special, indirect or consequential damages (however arising, including negligence) arising out of or in connection with this Agreement.

8 - Currency

All prices quotes are in UK Pounds (GBP) unless stated otherwise.

9 - Methods and Terms of Payment

Credit/Debit Cards: We currently accept a number of credit/debit cards and payments can be made in GBP either securely on our website www.video2dvdtransfers.co.uk or by telephone on
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