1 - Sending & Return of Your Source Media
You are advised to use a delivery service, requiring "signature on delivery", when sending your source media to us. We offer the use of our Royal Mail tracked returns service so you can post to us at our expense. We use a range of signed for services to return your video/cine films and DVDs. Please choose your preferred service when ordering. We do not accept responsibility for the safety of your order whilst in transit with any third party.
2 - Safety of Your Source Material
We always take exceptional care with your tapes. In the unlikely event of us causing
damage to or loss of any of your material, we will compensate you up to the purchase
value of the original media. Please Note: This does not apply to tapes that have
arrived in a damaged or unusable state or tapes that are damaged during playback due
to defects or general age.
We do not keep copies of your tapes or other original materials.
3 - DVD Player Compatibility & Guarantees
The DVD disks that we produce are high
quality industry standard DVD-R disks.
3.1 - DVD-R disks play in most DVD players (or DVD-ROM drive in PCs). However you should be aware that recordable disks working in your DVD player may or may not work in other players. You can obtain compatibility information by contacting your equipment reseller or manufacturer or visit www.dvdrhelp.com to assess compatibility prior to placing your order. Also note that your computer will need a software DVD player installed.
4 - In Case Of Problems With Your DVD Disk
If you experience a problem with your order you must contact us within 7 days, describing the problem. We can not however be held responsible for damaged / mishandled disks or incompatible players. It is the customer's responsibility to protect the supplied DVDs from scratches or other damages.
5 - Your Responsibility
WE WILL NOT ACCEPT and it is your responsibility to ensure, that the source media supplied SHALL NOT contain material classed as 'Prohibited Content' and must comply with current laws of shipping audio/visual material.
Prohibited Content: Generally, Prohibited Content includes (without limitation) any of the following types of Content:
a. Content we believe is abusive, deceptive, pornographic, obscene, defamatory, slanderous, offensive, or otherwise inappropriate.
b. Copyrighted material that is used without the express permission of the owner.
c. Content that violates or encroaches on the rights of others.
d. Content or other material that contains viruses, worms, corrupt files, Trojan horses and other forms of corruptive code or any other content, which may compromise our service.
e. Content that advocates illegal activity.
f. Content that harms minors in any way.
Video 2 DVD Transfers reserves the right to pass any infringements of this Prohibited Content that we may receive to the relevant authorities if it is deemed necessary.
6 - Money Back Guarantees
Any "Money Back Guarantees" if made, exclude any incurred delivery charges both inwards and outwards unless stated otherwise.
7 - Disclaimers
Video 2 DVD Transfers will not be liable for any economic losses (including, without limitation, loss of revenues, profits, contracts, business or anticipated savings), any loss of goodwill or reputation, or any special, indirect or consequential damages (however arising, including negligence) arising out of or in connection with this Agreement.
8 - Currency
All prices quotes are in UK Pounds (GBP) unless stated otherwise.
9 - Methods and Terms of Payment
Credit/Debit Cards: We currently accept a number of credit/debit cards and payments can be made in GBP either securely on our website www.video2dvdtransfers.co.uk or by telephone on 0800 592 433.
UK Cheques/Postal Orders: We currently accept Cheque or Postal Order in GBP made payable to:
IC Video Ltd
Foreign Cheques: Cheques in other currencies are accepted subject to bank surcharges of up to £10.00 depending on the currency.
10 - Over-Payments & Under-Payments
Should your order be underpaid we will continue to carry out your conversion and contact you for further payment.
Over-payments of £2.00 or less are NOT
refunded due to handling costs.
11 - Postage Charges
Customers may use our Royal Mail label to send their order to us via the post office. Only one label may be used per order unless the parcel has a weight of over 5Kg in which case a second label may be used.
Additional uses of the label for other orders will be charged at £2.50 per additional label.
Any other postage charges incurred are your responsibility when sending your source media to us.
Our price calculator and order form shows the prices of the various return carriage options.
12 - Discs
All the discs we produce carry our branding and are provided on the basis that you are the end customer. They shall not be re sold with out our express permission.
13 - Refund Policy
If you have any reason to claim a refund please contact us by email. We will aim to refund you by the same method of payment as you paid if approriate.