1 – Sending & Return of Your Source Media
IC Video Ltd (T/A Video2DVDtransfers) are not liable for any damage or loss of your media during transit to us or from us. By any carrier designated by us or you the customer. You are advised to use a tracked delivery service, requiring “signature on delivery”, when sending your source media to us. We offer the use of our Royal Mail tracked returns service so you can post to us at our expense. We use a range of signed for and tracked services to return your video/cine films and DVDs. Most mainland UK customers will have their orders returned with DPD who will provide details of a one hour delivery slot and delivery alternatives that you as the customer can opt for.
2 – Safety of Your Source Material
We always take exceptional care with your tapes. In the unlikely event of us causing damage to or loss of any of your material, we will compensate you up to the purchase value of the original media. Please Note: This does not apply to tapes that have arrived in a damaged or unusable state or tapes that are damaged during playback due to defects or general age.
We do not keep copies of your tapes. Transfers direct to DVD are also one off copies and not backed up. Transfers to MP4 are stored on our in office storage. Usually for a minimum period of 120 days. Internal backups are taken daily. Whilst we take every care to maintain these digital backups we cannot be responsible for technical failures of our storage equipment.
3 – DVD and Media Player Compatibility & Guarantees
The DVD disks that we produce are high quality industry standard DVD-R disks. Digital files are MP4. It is the customer’s responsibility to ensure compatibility of their play back equipment and software.
4 – In Case Of Problems With Your DVD Disk
If you experience a problem with your order you must contact us within 7 days, describing the problem. We cannot however be held responsible for damaged / mishandled disks or incompatible players. It is the customer’s responsibility to protect the supplied DVDs from scratches or other damages.
5 – Your Responsibility
WE WILL NOT ACCEPT and it is your responsibility to ensure, that the source media supplied SHALL NOT contain material classed as ‘Prohibited Content’ and must comply with current laws of shipping audio/visual material. Prohibited Content: Generally, Prohibited Content includes (without limitation) any of the following types of Content: a. Content we believe is abusive, deceptive, pornographic, obscene, defamatory, slanderous, offensive, or otherwise inappropriate. b. Copyrighted material that is used without the express permission of the owner. c. Content that violates or encroaches on the rights of others. d. Content or other material that contains viruses, worms, corrupt files, Trojan horses and other forms of corruptive code or any other content, which may compromise our service. e. Content that advocates illegal activity. f. Content that harms minors in any way. Video 2 DVD Transfers reserves the right to pass any infringements of this Prohibited Content that we may receive to the relevant authorities if it is deemed necessary.
6 – Money Back Guarantees
Any “Money Back Guarantees” if made, exclude any incurred delivery charges both inwards and outwards unless stated otherwise.
7 – Disclaimers
Video 2 DVD Transfers will not be liable for any economic losses (including, without limitation, loss of revenues, profits, contracts, business or anticipated savings), any loss of goodwill or reputation, or any special, indirect or consequential damages (however arising, including negligence) arising out of or in connection with this Agreement.
8 – Currency
All prices quotes are in UK Pounds (GBP) unless stated otherwise.
9 – Methods and Terms of Payment
Credit/Debit Cards: We currently accept a number of credit/debit cards and payments can be made in GBP either securely on our websitewww.video2dvdtransfers.co.uk or by telephone on 0800 592 433.
UK Cheques We accept Cheque or in GBP made payable to:
IC Video Ltd
10 – Over-Payments & Under-Payments
Should your order be underpaid we will continue to carry out your conversion and contact you for further payment.
Over-payments of £2.00 or less are NOT refunded due to handling costs.
11 – Postage Charges
Customers may use our Royal Mail label to send their order to us via the post office. Only one label may be used per order unless the parcel has a weight of over 5Kg in which case a second label may be used.
Additional uses of the label for other orders will be charged at £3.00 per additional label.
Any other postage charges incurred are your responsibility when sending your source media to us.
Our price calculator and order form shows the prices of the various return carriage options.
12 – Discs
All the discs we produce may carry our branding and are provided on the basis that you are the end customer. They shall not be re sold with out our express permission.
13 – Refund Policy
If you have any reason to claim a refund please contact us by email. We will aim to refund you by the same method of payment as you paid if appropriate.
14 – Quality of Transfer
We aim to achieve the best quality transfer from your original tapes. We achieve this using broadcast and studio quality equipment and software. The transfer of each tape is individually supervised and monitored. Quality can also be greatly affected by the age and condition of your tapes. Dust and dirt can degrade tapes. Damp and humidity will also have a major affect. If there is a major problem with your transfer we do endevour to contact you. However, the decision to do so is very subjective and we generally work on the basis that if we can achieve a reasonable transfer from a poor condition tape we should do so.
15. Content Checking of your submitted materials.
We do not, as part of our normal service,check and report on the content of your originals. See our FAQ for details.
16. Backup and Security of MP4 files
We aim to keep internal backups of all MP4 files captured for 180 Days. Our MP4 Cloud storage is provided by Citrix Sharefile and is ongoing. This means we aim to store your files for as long as we continue to trade. We do not guarantee our backups or Cloud Stoarge in the event of any technical failure in our equipment or that of our third party providers. We stress that you must take your own Backups and consider your own cloud stoarge.
17. Discount codes.
From time to time we publish or advertise a discount code. Codes must be entered in the discount code box at the time of ordering. If you forget to enter the code please email us within 24 hours of ordering and we will amend your order. After this time discounts can not be applied.