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About Us

Hints & Tips

1. How long will my order take?

2. How do I get my order to you?

3. What formats and types of Video can I send you?

4. What are 'Video 2 DVD Transfers' Terms & Conditions?

5. I would like to edit my videos. Is that possible?

6. What formats do you transfer to?

7. Do you transfer cine film?

8. Can you transfer from professional or studio formats?

9. How will my order be returned to me?

10. Tell me about your transfer to MP4 Service

11. How does your MP4 download system work?

12. How big can the parcel be that I send you.

13. I'm paying by cheque.

14. Can you give me some technical advice on your MP4 files

15. My tapes have white dusty mould on them

16. What will be the quality of my transfer?

17. Do you notify me if there is a problem with my tapes during transfer?

18. What are the benefits of upscaling my transfer to MP4 ?

19. Do you offer a content checking and reporting service?

20. Can I copy the DVDs you make

21. How do I format a USB stick on my Apple Mac so it supports the large fuiles sizes needed for video?

FAQ

Our upgrade to transfer as MP4 service is a high quality professional standard service. We upscale all submitted videos to 720p and transfer at a bit rate of 4mb. Unlike our competitors this is a one tier upgrade service and we do not charge extra for the professional upscaling. It is a standard part of our MP4 service and not an additional option. Your transfer will be carried out on one of our Black Magic Design Teranex processors. This produces high quality files which are ideal for editing and viewing. We return 1 file per tape with all the files on a single USB device of an appropriate size. We only use top quality USB 3.0 memory sticks. For added security your captured files are stored on our system for at least 120 days. We strongly suggest you take additional backups of your files. We also offer an option of having a DVD made from each tape at an additional cost. MP4 files are highly compatible. But due to the number of devices and software players and editors on the market we can not 100% guarantee compatibility. We will do everything we can to help should you encounter any problems. Our MP4 services includes the upscaling, the security of knowing we hold a backup for a period of time plus the USB device. Making the small additional charge excellent value.